The problem
Picture as the CEO of a company, you’re struggling with managing multiple projects, so optimizing processes will help deliver high-quality work efficiently
Effective project management is essential for a company involved in manufacturing to monitor the project’s status and ensure it progresses as planned.
The Challenge
Enhance the platform to encompass all project phases and address user pain points and business goals.
The Idea
Establish consistency through a design system to efficiently address pain points and achieve business goals.
Product Design Challenge
My work
I contributed to developing the project management platform.
As I immersed myself in the manufacturing industry, I encountered numerous challenges, so I conducted user research, implemented designs, and developed a better user experiences.
Create personas
7 main different users identified
Create flows
For each sprint 7 different flows across 3 squads.
Optimize user experience
50% of time to quote reduced
3 external tools removed
Access to external users
Create the design system
Over 45 design components designed.
Conducted user research
A better understanding of each user’s pain points and needs.
Create prototypes
Testing main flows with 3 to 5 users
Product design focuses on identifying and addressing deeper problems to maximize customer and business value.
Problems solved
- Generate the quotation for the client’s request
- An early assessment of the project’s status and a clear understanding of its requirements were essential for business growth.
- Approved quotes are converted to purchase orders
- Repetitive tasks delayed converting quotes to purchase orders across multiple platforms.
- Create manufacturing partner work orders
- Monitoring the progress of manufacturing partners was vital to meeting project deadlines.
- Track progress and payment/delivery updates
- Maintaining a track of deliveries and payments is imperative to continued growth.
The solution
The platform provides a tailored solution that streamlines processes to address these challenges:
- Project delays
- Cost overruns
- Facilitate better decision-making
- Coordinate between on-site and remote teams
- Increase productivity
Before & after my work
Before
A design system was lacking, and technology and business goals were misaligned.
After
Several flows and features were developed alongside the creation of the design system.
CONS
- Several processes were successfully integrated into the platform, minimizing the need for external tools.
- Projects are automatically advanced based on completed actions.
- Documents required for progressing a project can be generated and downloaded at each phase of the project
Conclusion
The manufacturing industry is evolving and growing in Latin America. Countries like Mexico play a crucial role as nearshoring hubs for companies in the USA and support other industries within the region. As this industry develops, it faces many challenges. To continue this growth, it is essential to implement project management practices that can effectively track and control all phases of a project, ensuring successful delivery regardless of its size.
As a Product Designer, I focus on solving problems and delivering value to the company. I find it rewarding to design projects that manage various user needs and goals while also challenging myself to address these issues effectively.